General
Q:What is DML?
DML is a premium food brand owned by Swamiglobal Exim UG (haftungsbeschränkt), offering high quality rice, lentils and selected grocery products sourced directly from India.
Q: Where are DML products manufactured?
Our products are carefully sourced from trusted suppliers in India and imported into Germany in compliance with applicable
European Union food regulations.
Q: Are your products safe?
Yes.
All DML products are imported following applicable European food safety requirements and are stored and distributed under strict
quality control procedures.
Products
Q: Are your products vegetarian?
Yes.
Our rice and lentil products are 100% vegetarian. Please refer to individual product pages for detailed ingredient information.
Q: Are your products vegan?
Yes.
Rice and lentils are naturally vegan. Always check the product label for complete ingredient information.
Q: How should I store DML products?
Store products in:
- A cool place
- A dry place
- Away from direct sunlight
- In a sealed container after opening
Q: How long do your products last?
Please refer to the Best Before Date printed on the product
packaging.
Q: Are your products halal?
Please check the individual product description and packaging for any applicable certification or claims.
Q: Are your products gluten free?
Many of our products are naturally gluten free. Customers with allergies should always read the ingredient list and allergen information before consumption.
Orders & Delivery
Q: Do you deliver throughout Germany?
Yes.
We deliver across Germany.
Delivery to selected European countries may also be available.
Q: How long does delivery take?
Typical delivery times are:
Germany:
2–5 business days
Other EU countries:
3–10 business days
Q: How much does shipping cost?
Shipping costs are calculated automatically during checkout before payment.
Q: Can I track my order?
Yes.
Once your order has been dispatched, you will receive an email containing tracking information where available.
Payments
Q: Which payment methods do you accept?
We accept secure online payments including:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
Available payment methods may vary.
Q: Is my payment secure?
Yes.
All payments are processed using secure, encrypted payment gateways that comply with recognised industry security standards.
Returns & Cancellations
Q: Can I cancel my order?
Consumers may exercise their statutory cancellation rights where applicable. Please refer to our Cancellation Policy for further information
Q: Can I return food products?
Due to hygiene and food safety regulations, opened food products cannot normally be returned. Please see our Returns & Refund Policy for full details.
Q: What should I do if I receive a damaged product?
Please contact us within 48 hours of delivery.
Include:
- Your order number
- Product photographs
- Packaging photographs
- Description of the issue
Q: What should I do if I receive the wrong product?
Please contact our Customer Support team immediately. We will investigate and arrange a replacement or refund where
appropriate.
Wholesale & Business
Q: Do you sell wholesale?
Yes.
We welcome enquiries from:
- Retail stores
- Supermarkets
- Restaurants
- Distributors
- Wholesalers
Please contact us for wholesale pricing and partnership opportunities.
Q: How do I become a distributor?
Please email info@swamiglobalexim.com with your business details.
Our team will review your enquiry and contact you regarding distribution opportunities.
Quality & Support
Q: How do I report a product quality issue?
Please email us with:
- Order number
- Product name
- Batch number (if available)
- Description of the issue
- Supporting photographs
We investigate all quality concerns promptly.
Q: How can I contact Customer Support?
Swamiglobal Exim UG (haftungsbeschränkt)
Helmut-Käutner-Straße 21
81739 München
Germany
Email:
info@swamiglobalexim.com
Phone:
+49 155 10226817
Website:
www.swamiglobalexim.com
Privacy & Legal
Q: How is my personal data protected?
Your personal data is processed in accordance with our Privacy Policy and applicable GDPR requirements.
Q: Where can I find your legal policies?
The following documents are available on our website:
- Impressum
- Privacy Policy
- Terms & Conditions (AGB)
- Cancellation Policy
- Withdrawal Form
- Shipping Policy
- Returns & Refund Policy
- Payment Policy
- Cookie Policy
- Accessibility Statement
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