Product Recall Policy

Swamiglobal Exim UG (haftungsbeschränkt)
Helmut-Käutner-Straße 21
81739 Munich
Germany

Email: info@swamiglobalexim.com
Phone: +49 155 10226817
Website: www.swamiglobalexim.com

1. Purpose

At Swamiglobal Exim UG (haftungsbeschränkt), consumer safety is our highest priority.

This Product Recall Policy outlines the procedures we follow to identify, assess, communicate, and manage any product that may present a potential food safety risk. Our objective is to ensure that affected products are removed from the market quickly and efficiently while complying with applicable German and European food safety legislation.

2. Scope

This policy applies to all food products marketed under the DML brand, including:

• Rice
• Lentils
• Pulses
• Grocery products
• Future DML food products

This policy covers products that are imported, stored, distributed, and sold by Swamiglobal Exim UG (haftungsbeschränkt).

3. Recall Triggers

A product recall may be initiated where there is evidence or reasonable suspicion of:

• Food contamination
• Undeclared allergens
• Incorrect or misleading labeling
• Packaging defects affecting food safety
• Chemical contamination
• Microbiological contamination
• Foreign objects in products
• Regulatory non-compliance
• Official authority notifications
• Supplier notifications
• Any other issue that may pose a risk to consumer health

4. Product Traceability

To ensure rapid identification of affected products, all DML products are traceable using:

• Batch Number
• Product Code
• Best Before Date
• Import Records
• Sales Records
• Warehouse Records

Our traceability system enables efficient identification and withdrawal of affected products.

5. Recall Assessment

Every reported issue is carefully evaluated based on:

• Potential risk to consumer health
• Number of affected products
• Distribution area
• Legal and regulatory obligations
• Severity of the issue
• Likelihood of consumer exposure

A recall decision is made after assessing all available information.

6. Immediate Actions

Where a recall is considered necessary, Swamiglobal Exim UG (haftungsbeschränkt) will take appropriate actions, including:

• Suspending further sales of the affected products
• Isolating affected inventory
• Notifying relevant regulatory authorities where required
• Informing distributors and retail partners
• Contacting affected customers where possible
• Publishing recall information when appropriate

7. Customer Communication

Where appropriate, recall notices may include:

• Product name
• Batch Number
• Best Before Date
• Description of the issue
• Health risk information
• Customer instructions
• Contact details for further assistance

Our goal is to provide customers with clear, accurate, and timely information.

8. Customer Remedies

Depending on the circumstances of the recall, affected customers may be offered:

• A replacement product
• A full refund
• An alternative product
• Store credit or credit note, where appropriate

Available remedies will depend on the nature of the recall and applicable consumer protection laws.

9. Internal Investigation

Following every product recall, we conduct a comprehensive investigation, including:

• Root cause analysis
• Supplier performance review
• Warehouse handling procedures
• Transportation conditions
• Packaging integrity assessment
• Corrective and preventive actions

The findings help reduce the likelihood of future recalls.

10. Preventive Measures

To minimize product recall risks, we implement preventive measures including:

• Supplier approval and monitoring
• Product quality inspections
• HACCP (Hazard Analysis and Critical Control Points) principles
• FEFO (First Expiry, First Out) inventory management
• Warehouse monitoring and hygiene controls
• Staff training
• Comprehensive product traceability systems

11. Documentation

We maintain complete records relating to every product recall, including:

• Investigation reports
• Customer communications
• Regulatory correspondence
• Corrective and preventive actions
• Final recall closure reports

Documentation is retained in accordance with applicable legal and regulatory requirements.

12. Continuous Improvement

Our Product Recall Policy and related procedures are reviewed regularly to ensure continued compliance with German and European food safety legislation, industry standards, and best practices.

We continuously improve our food safety management systems based on audits, customer feedback, regulatory updates, and operational experience.

13. Contact Information

If you have any questions regarding this Product Recall Policy or wish to report a product safety concern, please contact us:

Swamiglobal Exim UG (haftungsbeschränkt)

Helmut-Käutner-Straße 21

81739 Munich

Germany

Email: info@swamiglobalexim.com

Phone: +49 155 10226817

Website: www.swamiglobalexim.com

Version: 1.0

Effective Date: 29 June 2026

Applicable Law: Federal Republic of Germany