Shipping Policy

Swamiglobal Exim UG (haftungsbeschränkt)
Helmut-Käutner-Straße 21
81739 Munich
Germany

Email: info@swamiglobalexim.com
Phone: +49 155 10226817
Website: www.swamiglobalexim.com

1. Introduction

This Shipping Policy applies to all orders placed through the DML online store operated by Swamiglobal Exim UG (haftungsbeschränkt).

By placing an order through our website, you agree to the shipping terms outlined in this policy.

2. Shipping Destinations

We currently deliver throughout Germany and selected European Union (EU) countries.

Available shipping destinations are displayed during the checkout process. If your country is not listed, shipping may not currently be available.

3. Order Processing

Orders are generally processed within 1–2 business days after successful payment has been received and verified.

Orders placed on weekends or public holidays will be processed on the next business day.

Please note that processing times may be extended during periods of high order volume or exceptional circumstances.

4. Delivery Partners

To ensure reliable and timely delivery, we work with trusted courier services, which may include:

• DHL
• DPD
• UPS
• GLS
• Other approved logistics partners

The shipping carrier used for your order may vary depending on your delivery location and the selected shipping method.

5. Estimated Delivery Times

Estimated delivery times are as follows:

• Germany: 2–5 business days
• Selected EU Countries: 3–10 business days

Delivery times are estimates only and may vary due to customs procedures, courier delays, weather conditions, or other circumstances beyond our control.

6. Shipping Charges

Shipping costs are calculated automatically during checkout based on the delivery address, order value, and selected shipping method.

The applicable shipping charges are displayed before payment confirmation.

7. Order Tracking

Where available, tracking information will be sent to the email address provided during checkout once your order has been dispatched.

Customers can use the tracking number to monitor the delivery status of their shipment.

8. Incorrect Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If an incorrect or incomplete address is provided:

• Delivery may be delayed.
• Additional shipping charges may apply for re-delivery.
• We are not responsible for delays resulting from inaccurate address information.

Please contact us immediately if you need to update your delivery address before your order has been dispatched.

9. Damaged Deliveries

If your order arrives with visible damage, please:

• Inspect the package immediately upon delivery.
• Take clear photographs of the damaged packaging and products.
• Contact us within 48 hours of receiving the shipment.

Providing timely notification helps us investigate the issue and process your claim efficiently.

10. Delayed Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact our Customer Support Team.

We will work with the shipping carrier to investigate the delay and provide an update on your shipment.

11. Force Majeure

Delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to:

• Severe weather conditions
• Customs inspections or delays
• Industrial action or strikes
• Transportation disruptions
• Natural disasters
• Government restrictions
• Other unforeseen events

We will make reasonable efforts to minimize delays whenever possible.

12. Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Swamiglobal Exim UG (haftungsbeschränkt)

Helmut-Käutner-Straße 21

81739 Munich

Germany

Email: info@swamiglobalexim.com

Phone: +49 155 10226817

Website: www.swamiglobalexim.com

Version: 1.0

Effective Date: 29 June 2026

Applicable Law: Federal Republic of Germany