Returns Policy

Swamiglobal Exim UG (haftungsbeschränkt)
Helmut-Käutner-Straße 21
81739 Munich
Germany

Email: info@swamiglobalexim.com
Phone: +49 155 10226817
Website: www.swamiglobalexim.com

1. Purpose

This Returns & Refund Policy explains the conditions for returning, replacing, and receiving refunds for products purchased through the online store operated by Swamiglobal Exim UG (haftungsbeschränkt).

By placing an order through our website, you agree to the terms of this policy.

2. Customer Satisfaction

Customer satisfaction is our highest priority.

If you experience any issue with your order, we encourage you to contact our Customer Support Team before returning any products.

Email: info@swamiglobalexim.com

3. Eligible Returns

Products may be eligible for return where permitted under applicable German and European Union consumer protection laws.

Returned items should:

• Be unused where applicable
• Be in their original packaging
• Include all supplied accessories and documentation
• Not be intentionally damaged or altered
• Be returned within the legally applicable return period

Returns that do not meet these conditions may not qualify for a refund or replacement.

4. Food Products

Due to hygiene and food safety regulations, food products generally cannot be returned once they have been opened.

This includes, but is not limited to:

• Rice
• Lentils
• Pulses
• Grocery products
• Sealed food products with broken safety seals

Exceptions may apply if the product:

• Was damaged during transport
• Was delivered incorrectly
• Has a manufacturing defect
• Was spoiled or unfit for consumption upon delivery

5. Damaged Goods

If your order arrives damaged, please:

• Inspect the package immediately upon delivery
• Take clear photographs of the packaging
• Take photographs of the damaged products
• Contact us within 48 hours of receiving the delivery

Failure to report transport damage promptly may affect the processing of your claim.

6. Incorrect Products

If you receive an incorrect product, please notify us as soon as possible.

After verification, we will arrange an appropriate replacement or refund in accordance with applicable consumer protection laws.

7. Missing Products

If any products are missing from your order, please notify us within 48 hours of delivery.

Our team will investigate the issue and provide an appropriate resolution.

8. Refund Process

Once your return has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed using the original payment method whenever possible.

Refund processing typically takes 5–10 business days, depending on your payment provider or financial institution.

9. Shipping Charges

Original shipping charges will only be refunded where required by applicable law.

Unless otherwise required by law, return shipping costs are the responsibility of the customer, except where:

• The wrong product was supplied
• The product is defective
• The product was damaged before delivery
• Applicable law requires otherwise

10. Inspection of Returned Products

All returned products may be inspected before a refund or replacement is approved.

This inspection helps verify the condition of the returned goods and ensure compliance with this policy.

11. Fraud Prevention

To protect our customers and business, Swamiglobal Exim UG (haftungsbeschränkt) reserves the right to reject refund or replacement requests involving:

• Used products returned as new
• Customer-caused damage
• Fraudulent or misleading claims
• Incomplete supporting documentation
• Abuse of the returns process

12. Consumer Rights

Nothing in this Returns & Refund Policy limits or excludes your mandatory statutory consumer rights under German or European Union law.

Where applicable law provides greater protection, those legal rights will always prevail.

13. Contact Information

If you have any questions regarding returns, refunds, or replacements, please contact us:

Swamiglobal Exim UG (haftungsbeschränkt)

Helmut-Käutner-Straße 21

81739 Munich

Germany

Email: info@swamiglobalexim.com

Phone: +49 155 10226817

Website: www.swamiglobalexim.com

Version: 1.0

Effective Date: 29 June 2026

Applicable Law: Federal Republic of Germany